privacy policy
Sukhavati Bali (we, us, our) is committed to protecting the privacy and confidentiality of personal
information entrusted to us through our website, bookings, retreats, and services.
1. About this Privacy Statement This statement outlines how we collect, use, store and protect your personal information when you engage with Sukhavati Bali, including bookings, wellness programs, retreats, and general enquiries.
2. How we collect your personal information We collect personal information directly from you when you:
- visit our website
- make a booking or enquiry
- participate in a retreat or wellness program
- communicate with us via email, phone or online
We may also collect information through cookies and analytics tools to improve your experience.
3. What information we collect We may collect:
- Personal details such as name, email, phone number and address
- Booking and payment information
- Wellness and lifestyle information relevant to your retreat experience
- Preferences and feedback
- Website usage and interaction data
4. Why we collect your information We collect your information to:
- deliver and manage your retreat experience
- personalise wellness programs and services
- communicate with you before, during and after your stay
- improve our services and guest experience
- meet legal and regulatory requirements
5. Sharing your information We may share your information with trusted partners who help deliver our services, including:
- accommodation and retreat staff
- wellness practitioners and facilitators
- payment providers and booking systems
- IT and support services
We only share information necessary to provide our services.
6. Data security We take reasonable steps to protect your personal information through secure systems, encryption and controlled access.
7. Access and correction You may request access to or correction of your personal information at any time by contacting us.
8. International data transfer As a global retreat destination, your information may be processed outside your country, including in Indonesia and Australia.
9. Contact us For any privacy enquiries, please contact: info@sukhavati.com
We are committed to handling your information with care, respect and transparency.
